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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We Display shipping speeds & Charges based on the items in your cart and the delivery address. It also depends which delivery Partner customer opt-in will be displayed during checkout.

We have made Hassle free Checkout, During Checkout, you can create your Login User Id & Password to Create Account. The Account can be used to Manage Orders, View Reward points, Wishlist & manage your Account Information.

During Checkout of your order, there is option for changing ship to address for specific order, else it can be changed from My Account Section.

We Use The Most Modern Shipping Systems, Where each and every information right from Checking Delivery Time Using Pin code, Selecting preferred Delivery Partner and Shipping Information related to order will be available in My Account Section under My Orders.

No we won’t keep Credit card information, Each and every Payment transaction is done through Secured Checkout 128-bit Encryption. To keep our Site Clean we have Disabled Cookies.

Yes We charge Goods & Service Tax (G.S.T) on Each Order which is included in the Price and mention in invoice. G.S.T Rates  Depends on the Slab of Each Product. 

We cardbuy, Ship Worldwide, but due to any unavoidable circumstances Like Pandemic, Natural Calamity, sometimes we wont be able to ship, if any order Placed and The Amount will be Refunded Hassle Free.

It solely depends on what all Products you order, Maximum Load of 20 Kgs is possible on Single Package, based on Volumetric Weight of Package ( LxBxH), if it more than that or on specific items it will be send through Separate package.

If you need to swap an item

Returns and Exchanges

We Give Hassle free 10 day Returns, Some Items Will not be Eligible for Returns Like customized products. If Customized product is damaged it will be eligible for Replacement.

If Customer receives wrong items, it will be eligible for Return or Replacement, More information is available in Return & Replacement Page

If Customer receives damaged items, it will be eligible for Replacement, if Replacement is unavailable it will be Eligible for Refund. More information is available in Return & Replacement Page

You can Either intimate with your order number to info@cardbuy.in, or Call, Message +91-7738117778 to get return initialized.

1. Request Call Back from Cardbuy.in

2. Create Ticket from Contact Page Selecting Appropriate option for Customer Support.

If You want to change incorrect shipping address, please Contact Customer Support immediately to correct the same, before the order ships out.

Yes you cant change or cancel order for customized product, Rest can be Cancelled and request for Refund can be initiated

Yes we have Pre order option for select Sold out Products.

Free Worldwide shipping

On all orders above $1000

Easy 7 days returns

7 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

MasterCard / Visa / UPI / COD